Are your managers building the skills needed to succeed in today’s business environment?  Good leadership is one of the main determinants of competitiveness in business, and effective leaders increase productivity, attract and retain high performers, and help improve the bottom line.  With the current economic environment, individuals can find themselves thrust into leadership and management positions with little or no preparation, and under extremely challenging conditions.  HR On Call^® can help you create the infrastructure and discipline needed to build strong leaders.  We understand the critical leadership issues companies face today, and have a strong record of helping companies develop sustainable and creative leadership strategies.  Although leadership talent is in short supply, effective strategies can help create a pipeline of world-class leaders, which will become a core competency for strengthening your company’s future competitive position and directly add to your bottom line.

HR On Call^® can provide a full range of strategic leadership building services, such as:

Leadership Assessments

• Identify Required Leadership and Management Competencies: HR On Call^® can help your organization identify and develop the standard competencies or skills required for your positions. These competencies, which are customized to reflect your organizational culture, are helpful in evaluating employees’ strengths and weaknesses and defining successful behavior.
• Organizational Assessments: These assessments are powerful tools for identifying an organization’s strengths and weaknesses. They are a critical starting point for initiating any type of organizational change. HR On Call’s^® assessment will sift through the symptoms and identify the actual core issues that need to be addressed to move your company forward. One-on-one interviews and focus groups with members of the management team and a cross section of employees provide us with an in-depth understanding of the challenges facing your organization. An Action Plan based on these interview results is set in motion to help your organization turn a vision into reality.
• 360° Performance Management: HR On Call^® can develop a customized performance management system based on a position-specific evaluation form, performance objectives, and 360° feedback from related employees, peers, and supervisors. Providing employees with accurate and measurable feedback is a strong motivator, and can also help keep the employee on track for achieving the organization’s goals and objectives.
• Understanding Yourself and How You Effect Others Using the DiSC^® Profile: The foundation of personal and professional success lies in understanding yourself, understanding others, and realizing the impact of your personal behavior on others. HR On Call^® can create productive communication skills and relationships through use of the DiSC^® Profile learning method.

A.  Introductory

• Change Management and Best Practices: HR On Call^® can help optimize your change management system to achieve desired business results on change projects using real-world research. Our benchmarking studies focus on the people side of change, and our findings are related to communication, sponsorship, methodology, change saturation, project integration, resource decisions, and change management deployment.
• Strategic Planning: HR On Call^® can help an organization define its strategy or direction and make decisions on allocating its resources to pursue this strategy, including its capital and people. Various business analysis techniques will be utilized.
• Strategy Execution: Getting it Done: HR On Call^® will help your organization gain the skills and knowledge needed to accomplish what so many others don’t – the successful implementation of your strategic goals. Strategies are revisited and rethought whenever the market takes another dip or the economy takes another turn – and there is no time or money for strategies that never get off the ground. This seminar will help managers develop their own flexible and achievable blueprint to ensure that costly organizational strategy initiatives succeed.
• Ten Habits of Highly Effective Leaders: The future of any organization is highly dependent on the capabilities of its leaders. Whether your current management is planning for future growth, or simply creating a pipeline of leaders, it is important that these leaders share the same focus, drive and direction and are focused on sustainable superior performance.
• Time Management Skills: Personal time management skills are essential for effective people. The highest achievers use these techniques routinely, and after mastering these skills function exceptionally well even under intense pressure, take control of their workload, and reduce the intense stress of work overload.
• Critical Thinking Skills: Organizational success is dependent on employees developing critical thinking habits through training and practice. HR On Call^® can help organizations develop a culture which supports good critical thinking.

• Basic Leadership Training for New Supervisors: An innovative approach to training new managers and supervisors in the core leadership skills needed to effectively manage their department, and provide direction and encouragement to their employees.
  
• Diversity Programs and Initiatives: HR On Call^® is a leader in facilitating cultural change and creating a discrimination and harassment-free organization. Our experience-based sensitivity training helps organizations embrace cultural differences among employees, customers, suppliers, and partners.
• Assertiveness Training for Minorities in Business: This training is designed for minorities who want to build on their strengths, improve their skills in interpersonal relations and conflict resolution, relate to people at all organizational levels, and strengthen their leadership ability and overall image. With assertiveness training, minorities can develop the skills needed to get the job done, get what they want, and command respect. The participants will also have the opportunity to share their concerns in a comfortable and supportive learning environment.

B.  Intermediate

• LeaderSpeak - Public Speaking and Effective Presentations: Our effective presentation skills training provides your employees with proven techniques for enhancing their presentations, increasing confidence, and becoming more motivated, productive, and enterprising. Your team will learn the fundamentals of good presentation technique, preparation and speaking styles by working with a coach in small groups.
• Understanding the Psychology of Persuasion: Business leaders, especially sales managers, account executives, and project managers, need to understand the psychological principles behind how people are convinced to take a particular action. Some leaders get others to do something with ease, while it’s an uphill battle for someone else. Getting the desired reaction and being able to expand your influence require insights into the psychology of what actually prompts people to say yes or no.
• Team Building Skills: Organizational success is dependent on a strong sense of teamwork, interdependence and understanding. Organizations bear an increasingly high cost of hosting under-performing teams that exhibit signs of poor teamwork such as apathy, confusion, turnover and low-productivity. HR On Call’s^® team building and communication skills training workshop explores the basic elements of every good team, setting goals, and how to develop teams, establish an effective team structure, eliminate potential barriers, and conduct team self-assessments. Our training is based on customized exercises and interactive activities to enhance the individual team member experience and get your teams back on track.
• Followership Skills: Employees cannot lead effectively if they have not first learned how to follow. Effective followers know when to lead and when to follow, hold team effectiveness as a top priority, and are good listeners, focused on results, and less concerned with credit than successful completion of the task.
• The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results: Leadership communication is essential for success, and is particularly important in an uncertain economy. No matter how compelling the vision or how brilliant the strategy, without leadership communication there is no execution. This seminar is designed to strengthen leadership communication skills through practical techniques that shape your leadership messages, hone an authentic leadership voice, and engage in powerful conversations that achieve results.

C.  Advanced

• Leading Organizational Change: A comprehensive leadership development experience for your more seasoned managers that gives them the tools they need to anticipate and achieve the organizational challenges currently present and in the future.
• Embracing Change to Drive Growth: Leadership success requires leaders to have the ability to respond to complex and unpredictable business changes, be future oriented, seize external opportunities, and bounce back from unforeseen changes, especially in periods marked by high levels of market uncertainty. Leaders must not only have a strategic plan, but must also be able to capitalize on market trends and anticipate and respond to change more rapidly. This seminar will help leaders become more agile, lead with greater foresight and entrepreneurial thinking and explore marketplace opportunities.
• Planning for Organizational Change: Change is inevitable, thus effectively leading change initiatives will help ensure success. Our seminar helps managers master change management techniques and turn change into a positive force. Managers learn how to create a change management plan, assess major issues involved in organizational readiness, demonstrate greater mastery of key change management skills, build executive sponsorship to ensure success of the change management plan, overcome emotional and intellectual challenges by managing the process, create effective communication plans, ensure all systems support the change, and manage the change to help companies recover, rebound and learn about the change faster.
• 360° Feedback Implementation: Feedback is an inexpensive and powerful motivational tool, yet people typically suffer from a lack of feedback throughout their careers. 360° feedback, or multi-source feedback, is a comprehensive and structured way to obtain feedback from a wide variety of sources, such as a manager’s supervisors, peers, staff, customers and stakeholders.
• The Art of Negotiation: A leader’s success in business is directly related to the outcome of their negotiations. The outcome of your negotiations is an agreement, which can be strong or weak, short-lived or lasting, hostile or cooperative, or favorable or unfavorable. The agreements you negotiate will determine whether you close an important sale or complete the deal, along with its terms and price, and whether you make and maintain a good working relationship throughout the process. HR On Call^® will provide you with first-hand information to prepare you to achieve maximum results in your negotiations.
• Leading Virtual and Remote Teams: Many organizations today are switching to the remote working option as a strategy to cut costs and increase productivity. This option necessitates much greater employee responsibility, empowerment, and personal development. Successful distant managing models require a clear understanding of the unique issues presented, as well as the need for a well thought out communication strategy. This HR On Call^® workshop is designed to help managers adapt to remote working and distance managing by exploring the seven competencies of distance managers and diverse characteristics of remote teams. Distance managers will learn how to sustain personal effectiveness and productivity, adjust to a work environment based on trust and interdependence, motivate remote workers, improve communication with remote workers, and conduct effective remote team briefings and meetings.
• Achieving Leadership Success Through People: The most successful leaders are those with excellent people skills, especially in difficult situations and during challenging times. Poor communication and interpersonal relationships can hinder or prevent success, even if the leader is technically competent. Leaders must be able to create rapport, synergy and mutual trust with all of their employees to be successful. This HR On Call^® workshop will cover such topics as loyalty, professionalism, empathy, optimism, empowerment, coaching, and partnership.
• Advanced Executive Leadership Program/Executive Coaching: A comprehensive leadership development program for more seasoned managers focused on improved business results, taking into account the current challenges presented by deteriorating economic conditions and increased competition. Executive coaching helps managers identify and work through issues, unlock their potential and fill experience and knowledge gaps between where they are and where they want to be.
• Advanced Leadership Communication Strategies: How well you communicate can enhance or diminish your image and influence how others view your work, performance, and even your technical skill sets and prospects for career advancement. This HR On Call^® seminar will allow you to gain insights into your communication style and that of others, while providing the skills required to clearly and effectively transmit and receive information, ideas, thoughts, feelings and needs.

1. Mentoring and Coaching

• Developing Executive Leadership: Employers who invest in executive leadership development, and consequently offer their executives more challenges and greater opportunities to broaden their skills and networks, have proven to be more successful in addition to having a higher leader-retention rate.
• Leading with Emotional Intelligence: Emotional intelligence skills, such as recognizing and positively managing emotions in yourself, others and groups, is a powerful key to effective leadership. This seminar will teach you how to apply emotional intelligence to specific situations to gain the authority and success required of a leader. You will also learn state-of-the-art methods to assist you in collaborating and managing conflict.
• Coaching: A Strategic Tool for Effective Leadership: Leadership coaching provides managers with an in-depth understanding of the four different styles of leadership, as well as the skills they need to diagnose and creatively solve problems, remain flexible in a dynamic environment, and become an effective and efficient partner. The emphasis is on giving leaders the right training at the right time.